In this special episode of MST Radio, the tables are turned and instead of being the host, Samurai Appliance Repair Man is a guest on another radio show, the Scott Horton Show. We discuss the changes going on in the appliance repair trade today and the opportunities this creates for skilled appliance techs. Whether you’re contemplating a new career in appliance repair or are a seasoned veteran in the trade, the Samurai explains how the Samurai Tech Academy can teach you the technical and business skills you need to succeed as a technician and/or service company owner-operator.

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In this life-changing episode of Master Samurai Tech Radio, Samurai Appliance Repair Man and Mrs. Samurai talk about all kinds of things appliantological.

Due to the overwhelming response we’ve gotten the last few days, we’ve extended our Labor Day tuition discount on all courses and bundles at the Samurai Tech Academy thru Sunday, 9/13! Coupon code: LABORDAY2015. Enroll here!

Industry News: we talk about the international appliance brand Beko – number one in the UK – that plans to enter the American market soon. The Turks are coming!!

Appliantology News: Check out this great post on laundry detergents–HE, non-HE, and Eco. The difference is critical for a professional tech to know! Learn how when it comes to molecules, being bipolar is a good thing. Also – helpful tips for the helpful techs who answer questions over at Appliantology.org – dealing with the different types grasshoppers.

MST News: an appliance repair veteran reveals how MST training helped him earn even more money.

Tech Talk: Voltage sag – the cause of a mysterious rash of failures in a Whirlpool VM washer. What is it? Is is the same as voltage drop? (NO!)

And, a new feature–a segment on Soft Skills! Samurai and the Mrs. discuss the sensitive issue of how to handle dog problems on your service calls.

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In this killa-manilla episode of the Master Samurai Tech Radio podcast, the Samurai and Mrs. Samurai reveal the answer to every burning question you’ve ever had about anything!

Okay, okay, well we at least know you’ve been losing sleep over the mysteries of centrifugal switches and what the heck is the difference between NTC and PTC. Oh, yeah, we cover that and much, much more in what can only be called an appliance repair revelation.

Here’s a list of the meaty stuff we carve up and serve in this episode:

• Appliance industry news on dishwashers. Link to more info.
• Exciting Labor Day tuition discount on all courses and bundles at the Samurai Tech Academy; Coupon code: LABORDAY2015. Enroll here!
• Hot tips for searching the Downloads section at Appliantology.org to find the service manual or tech sheet you need to kick some appliance bootay. Link to Downloads section at Appliantology. Link to How-to-Search Appliantology screencast.
• Dispelling common misconceptions about power strips: surge suppressing vs. non-surge suppressing types; power strip over-current fuses vs. those equipped with GFCI. Link to power strips with and without surge suppression. Link to GFCI power strips.
• Debunking technician mythology on centrifugal switches: what they are, how they work, and where they’re used
• “NTC” and “PTC”: What do these acronyms stand for? Where do the names come from? What common appliance parts are these acronyms referring to?
• “You gotta know what right is in order to know what’s wrong.”
• New Segment! Tool talk: headlamps and kneepads. Business tips: customer database software / apps / paperware. Link to Princeton Tec headlamp. Link to Duracell rechargeable batteries w/ charger. Link to kneepads similar to the ones I use.

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– New credit card readers for the EMV technology; merchant (appliance service company) liability for fraud if not using the new readers.
– Square has already issued the new EMV readers.
– Electrolux buying GE Appliances – complications, lawsuit, implications for the appliance market. Samsung and LG brought into the fray!
– First military veteran scholarship awarded! If you’re a veteran, apply for a full-tuition scholarship in the Fundamentals of Appliance Repair training course – http://www.appliancetechscholarship.com
– Customer education: How to spot a parts changing monkey. http://appliantology.org/blog/1/entry-851-3-sure-fire-ways-to-spot-an-appliance-repair-hack-in-your-home/
– Tech education: rinse aid vs. vinegar; GFCIs vs. surge suppressors

Send us your tech tip, war story, topic idea and, if we use it in the show, we’ll give you and your company a shoutout! Free advertising, build cred with your customers!

Be sure to subscribe on iTunes!

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In this scintillating episode:
– Industry news
– Passed 4 million views on our YouTube channel! You may have been one of them!
– Correction on loading meters
– Meter current draw, input impedance, and why you should care
– Ghost voltages and open neutrals
– Lord Wiggington propositions an outlet for his wiggy
– Subscribe to our podcast on iTunes

Here are your helpful links to items we talked about in this episode:

Yale Appliance Blog post on “Affordable Luxury” appliances.

MST blog post “The Low Down on Loading Meters and DMMs”

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