FAQ

Be sure you've read the Course page, which contains lots of info on the MST Academy course.


Q. How do the Academy Courses work?

A. Master Samurai Tech Academy offers a self-paced, online, interactive training course which consists of a series of modules. And each module consists of units of instruction. Think of them as lessons, each with a quiz you must conquer to advance to the next unit (or module). A status indicator sitting in the sidebar always lets you know exactly where you stand in the course.

Once you complete the course, if you've met the criteria for quiz and exam scores, you will receive your official certification (Full-Support students only).


Q. Is there a certain grade I need to get in order to pass the course?

A. Full-Support students only: If you want to receive a certification from Master Samurai Tech, then you must achieve an average of 80% or higher on all of your unit quizzes, plus at least a 90% on the module, midterm, and final exams. On unit quizzes and module exams you have 2 attempts to get the score that you are happy with. The Orientation for each course describes the quiz and exam structure in detail.


Q. What if I need more help on a lesson?

A. Full-Support students only: We are here to help with ANY question you have. Submit your thoughts to the Student Forum in the module you’re working on and Team Samurai will answer!


Q.  How many models do you cover? Do you cover newer, electronic appliances?

A. While it’s impossible to cover all of the brands and models out there (and let’s face it, there’s a lot!), we are convinced that the best way to make you ready to work on any appliance that you might encounter is to help you learn all the fundamentals of appliance repair so well, you will become an ace troubleshooter. You will be the one that other techs contact when they are stumped—you will have become a master yourself. You’ll make it look easy (and that’s because, it is, once you have the knowledge from the Fundamentals course).

Here’s what makes for a great tech:

  • Someone who has a solid foundation in how appliances work.
  • Someone who is well-versed in the art of troubleshooting (especially using schematics and electrical measurements)

Q. You have a lot of appliance repair articles and videos out there already, Master Samurai. Can’t I just learn what I need to from those? What would I be getting by paying for Academy courses that I can’t already seek out online?

A. Wise question! Yes, there is obviously a lot of free information out there. However, there are a number of valuable reasons why completing courses through the Academy is better for you in the long run.

  • You are given a structured and logical learning environment to give you the best foundation to succeed in the trade.
  • You gain access to original material in textbooks, videos, and audio clips not available anywhere else online.
  • Our courses encourage accountability by having you pass quizzes before advancing to the next stage.
  • You gain credibility with your certification after graduating from our academy.
  • You have access to student-only forums for individual help from the Master Samurai when needed.
  • You gain from 18 years of experience in both running an appliance repair business and helping people learn appliance repair online. This unique combination gives us the ability to present information to you that you may not even realize you need to learn. We’ve done all of the footwork involved in finding the best ways to communicate this information to you.

Q. I am new to appliance repair. How soon will I be able to do service calls independently if I take the Academy courses?

A. As you can imagine, the answer to this varies according to the student’s background and experience, and what their current situation is. Perhaps the most important consideration is how much effort the student puts into his studies. But here are some guidelines to help you get a feel for what you might expect.

The ideal situation, if someone is trying to get up-to-speed as quickly as possible, is to be taking the course at the same time you are running service calls part-time with an experienced tech. In other words, an apprenticeship situation. Because the Fundamentals course presents usable information so quickly, the apprentice will be able to start applying what he is learning very soon and will be an asset to the experienced tech. Within a matter of months, the novice should be able to start taking on some jobs independently.


Q. Do you have a Guarantee or Refund policy?

A. Yes! These are the courses we wish we had when we were starting out in the business. Our graduates are enthusiastic about them. We are confident that you will find that they are worth more than you paid for them.

But to give you peace of mind about making this investment in your future, we offer a 10-day money-back guarantee. You have 10 days to try out the course(s), and if you decide it is not right for you then we will refund 100% of your tuition. We only require that you have not downloaded or in any way copied the course materials.


Q. Are there any prerequisites for admission?

A. Yes. Please see this page for the required and recommended prerequisites for anyone entering the MST Academy.


Q. What are the computer specifications for the Academy?

A. All of the work is done online, so any computer or mobile device that can access the internet should be fine. However, some browsers are not fully supported by the courseware and may cause various difficulties, including interfering with video playback.

Please see our Student Resource Page for recommended browsers.

If you have any technical difficulties, please let us know right away using the Contact page.